FAQ
1. Q: Are you a manufacturer or trading company?
A: We are a professional manufacturer specialized in producing LCD displays since 2013.
2. Q:How long is the warranty?
A:Our officially promised warranty time is 12 months from the date of delivery.
3. Q:I would like to ask you if it's possible to have my logo on the product.
A: Layson,Ailesonic (our brand), neutral appearance, customized logo, all are available if you like.
4. Q:what brand of screen are you using?
A: Samsung, LG,AUO screen are normally used for the digital signages and video walls, while customized screen is also supported.
5. Q:I haven't done business with you guys before, how can I trust your company?
A: Advertising displays received CE, RoHS, ISO9001, CCC etc; Our company is golden supplier.
Guarantee
A: Layson provides 1 (one) year quality guarantee for the products from your purchase date, except the human damage and force majeure factor. For a better maintenance, be sure that the players are using under normal circumstances (not more than 16 hours daily).
During the guarantee period, Layson will send the new replacement for free if it's because of hardware problem after we confirm, and cover the shipment fee for the replacement delivery, the buyer just need to cooperate to send the damage one back to our factory.
For the problem advertising machine, it shall be returned to factory for repairing. Layson will be responsible for expenses arising out of such reparation, including but not limited to the cost of new parts and shipment of products or parts from us to Buyer.
Beyond the guarantee period machine, Layson will provide maintenance service and technical support (Hardware and other possible charges, Layson will not bear the responsibility
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